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Koodo Community

December 4, 2024'
I requested a new line by adding another line with the phone number “***3652” to my koodo account and they canceled the line because they did not deliver my line due to the canada post strike at that time, so I requested a new line on December 13, 2024 and received it a few days later. On December 27, 2024, in addition to the line I used and ordered, I was charged a one-month usage fee for the line that was canceled and not delivered to me. this fee was debited from my account due to my automatic debit instruction and I request a refund of this amount. 

 

Hi ​@Saban Torun 

We could not identify an account based on the log in method you used here. You can log out of the Community and when you log in, use the Self Serve option, as shown in the picture below and we would gladly look into that for you: 

 

 

Let us know when it is completed. 


****@gmail.com If you start the necessary review through my account registered to this e-mail address, you can see that the process is as I have communicated.

‘’Account number ***10


@Saban Torun 

We have edited your reply and masked the personal info, since this is a public forum.

To be able to access the details on our end, we’d need you to log into your community account using the self serve method as in the screenshot we shared.


I logged in with the self-service method and provided you with all the necessary information, I would like you to take care of the issue and solve the problem.


Let me flag a rep for you 


Hi ​@Saban Torun 

We have just sent you a PM, so we can confirm some more details, please check your community inbox when you get the chance. 


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