December 4, 2024'
I requested a new line by adding another line with the phone number “***3652” to my koodo account and they canceled the line because they did not deliver my line due to the canada post strike at that time, so I requested a new line on December 13, 2024 and received it a few days later. On December 27, 2024, in addition to the line I used and ordered, I was charged a one-month usage fee for the line that was canceled and not delivered to me. this fee was debited from my account due to my automatic debit instruction and I request a refund of this amount.