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Question

i was charged for east road but did not leave

  • 25 July 2024
  • 1 reply
  • 12 views

I was charged multiple times on my last bill for easy roam when I did not leave Canada. I would like to be reimbursed 

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1 reply

Darius Koodo
Userlevel 7
Badge +4

Hello @Bbwa 

Sometimes the device is going to catch the network on the other side.

It's a world-wide situation, since the device settings are set to automatically search for the strongest signal.

You can change that in the settings of the device and set it to Manual selection, after it's done searching, you select Koodo and it stays connected to Koodo, even near the border.

I would also advise to keep Data Roaming off while in Canada. This will avoid any accidental charges. We have a great help page here: https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296

 

I will gladly look over the charges for you. Let me know what are the dates that you are disputing. You can see the detailed invoice when you download it as PDF. 

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