I'll flag a rep to assist with the issue with still getting charged

LOL….Telus owns Koodo…..Koodo is aimed torwards lower budget customers, students etc…..and it is cheaper….so not sure if this was a good move...

Fully aware. It was for me, it so much better just for the customer service alone and getting to speak to a person and not a bot all the time. Plus I'm not getting charged for services that I no longer have with Telus.

Hi there @Owlett 

We have verified the account and we escalated the case further. Our team will be investigating the situation.  

Also,  did you get the chance to remove the payment method ?  

1. Log in to Koodo Self Serve.

2. Select the Subscriptions tab.

3. Select Manage your credit cards in the upper right-hand corner.

I had to put a stop payment through my bank and change my card because it kept getting charged. I got an email on the 10th of October  that the payment didn't go through for Stream + even though it's been cancelled since June and I am no longer a Koodo customer. I have all of the evidence 

Can someone update me please on how this is being investigated and when it will be solved. Thank you

Hi there!

Our apologies for the late reply here!

We don’t have an update yet, however, based on the details on our end the subscription should be canceled and you shouldn’t get charged moving forward.

We have sent you a PM with more details.

The cancellation request was made in June, I have been told every month that it will be cancelled, I haven't had access to Stream + since July but it has charged my account every 10th since. I keep being told it will be cancelled by the next month and the next month after that, it has been four months and you are still trying to charge me. I disputed the charges with my bank, had to put a block on all Koodo payments and had to change my bank card because of this. I also completely moved everything to Telus in August so I no longer have a Koodo account whatsoever and and don't have stream + whatsoever but your company Koodo still is trying to charge me for this service. I have called every month, over and over again. I have emails and and receipts of everything.

SAME ...Have cancelled my KOODO mobility and my Stream+ on Oct. 14 as I was paid up to Oct. 26 I was informed over phone with rep that I will have the Stream+ until then.  I also removed and cancelled my cc and KOODO still is asking me to update payment.  After speaking to at least 7 agents with both Telus and Koodo I keep getting the runaround telling me to cancel on self serve.  That option is not available to me now dont know if it ever was.  I keep explaining this to them and still they have not or will not let me cancel.  I seriously think this issue needs to be made public so that others aren’t held hostage and have the option to cancel online removed.  I will also be contacting my bank to block Koodo from accessing payments for something I cancelled .

Hi @BEWARE 

We have checked and based on the notes, we can see a request has been submitted yesterday for Stream+ cancelation.

 We’ve checked and the last payment was in September.

Please let us know in the upcoming days or next week if you see any attempts to charge your credit card for Stream+.

We are sorry for the inconvenience created!

This is literally the exact same thing I went through. I had to change my card and put a stop payment on my account and keep getting messages that their trying to take the payment