I am still confused about how I will be charged for my upcoming bill in November. My cycle began on October 18. I was charged $39 for that plan. On October 20 I changed to the $40 plan with a $5 discount with autopay which means my new plan is $35. What will my bill be in November when I renew? I am confused because I just saw a post where someone said that they were being charged for their old and new plan?
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It should be prorated from the date that you started the new plan. You can refer to the following link for more details. https://www.koodomobile.com/en/help/proration
As for being charged for the old and new plan, there may be a recent change. I have flagged a rep to clarify this for you.
Sometimes glitches can happen, but it’s normally a pro-rated mix of the two plans based on when you switched over.
The post I saw is in the link below. I am hoping that it is just a glitch and it is actually a prorated mix of the two plans. I have 4 numbers that changed plans and it would be very difficult for me to come up with the full payments for both plans and then have to wait for a refund. Thank you
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