Hi there ​@flyingpob 

Based on the  account used to log in here, we verified and found that the payment is not yet on the account. Usually it does take 3-5 business days to process with a possible  delay, depending on the bank.  We verified and you spoke with an agent of ours  on the 19’th of December and they advised you that the payment can show around the 23’rd or 24’th of this month.  

The notification that you mentioned above, with a different amount, was a payment report that was made through the Interactive Voice  Response. A payment can be reported by the customer either through the IVR, Self Serve or over the phone with our Financial Team.  

Unfortunately we have limited access to payment investigations and processes.  It is best to reach out and speak with our Financial Team directly in order to look over the situation and even make a payment report for the complete amount paid, with them directly. 

The payment was made on Dec 14th, we are on the 6th business day. My bank told me that both transactions have been posted, the money has left my account and gone to koodo. My bank confirmed this. The voice response or associate clearly got the wrong number, it is nowhere near the amount that was said over the phone. A dispute claim has been filed through my bank. I will check back on the 24th to see if the balance paid is reflected and i am refunded for the 2nd charge. I need my phone services to remain intact, as this issue is not on my end and i should not be punished severely for a faulted system.  Your Financial team was contacted and they had told me that no payment has been made which is false. 

Still not being recognized.