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what do i do about the phines stollen from i didnt even own for a month i had contact police as u canb see my activy i bealy used them i really need a phone asap now i live in differnt area im sure they get stollewn i can pay some of the bills but i wasnt even sure how to report to u or to cancle it untill klatley

Hi @Jess Tommy 

We were unable to find an account based on your Koodo community profile.

In case the phone is lost or stolen, the monthly charges continue to apply unless you schedule a call back to request the cancelation of the services. 

If you wish to continue using the services, you’d need to get a sim card replacement and perform a sim swap. More info can be found here https://www.koodomobile.com/en/help/reporting-your-lost-or-stolen-phone?srsltid=AfmBOoq9QITfypgxKMRJNZqmRbakOfkTFkogpUPrJNCDjUpKRJ2OyJQR

Unfortunately, as stated, you’re still required to continue paying for the phone. You can check your home or auto insurance details for if your phone can be covered, but be weary of any premium increases resulting from it. If you cannot afford a new phone, I’d look at used options online from Kijiji or FB Marketplace. There’s good midrange phones for good prices used or older flagships.

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