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To Whom It May Concern,

I am reaching out regarding my recent account suspension and charges that have accrued on my Koodo account. Due to unexpected issues with the credit card associated with my account, I have been unable to make timely payments, as the card requires confirmation through my phone, which has been temporarily unavailable to me.

Additionally, I noticed an extra charge of $50 even after the account suspension, which I am hoping to clarify. I have also been traveling recently and incurred higher-than-expected roaming fees, which I didn't anticipate.

I sincerely apologize for this delay and respectfully request an extension on my payment while I work with my bank to resolve the issue. Your understanding and assistance would be greatly appreciated.

Thank you for your attention to this matter.

Sincerely,  
Esther

It seems there are 2 issues there.

1st is the detail of the bill. You could find out by download the PDF bill and check the page 3,4 of it. https://www.koodomobile.com/en/help/viewing-and-downloading-your-bills

Regarding the payment, customers responsible for it though. I am not sure what happen with your credit card, but if you can not use it, you can use other method here https://www.koodomobile.com/en/help/how-pay-your-bill

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