1)  It’s impossible to reach a real person through customer service; the AI experience in Koodo chat sucks! I keep getting stuck in an endless loop of repetitive questions.

2)  I live in NW Evanston, and I can never get a stable network connection in the area.

3) Earlier on October 2nd, I received a text message saying that all my data had been used up. However, I have a 60GB data plan—how could it be used up in just two days? It's simply a joke. On the second day, I needed to take an important call, so I was forced to purchase an additional 1GB of data for $29.

4) A few days later, I received a notification explaining that this issue was due to a Koodo service outage, and they promised to refund all extra data purchases. Below is the response from Koodo customer service:

Dear customer,
We sincerely apologize for any inconvenience you may have experienced recently due to a data usage issue. We're pleased to inform you that this problem has been resolved, and your data service should now be working normally. If you're still encountering difficulties, please try turning off your device, waiting 10 seconds, and then restarting it. Any unintended data charges resulting from this issue will be automatically removed from your next bill.
For your loyalty, we're providing you with an additional 50GB of bonus data for $0 for 30 days. This add-on will be automatically applied on October 9th to your account and will expire on November 7th, 2024.
Note: If your Koodo Self-Serve account still shows blocked data, don't worry. This display issue will be fixed soon and doesn't affect your actual data usage.
We apologize for any inconvenience and thank you for your patience.

Best regards, 
Koodo Support Team

5) However, the current bill still includes the $29 charge for the additional data.

6) I tried contacting customer service again, only to fall back into the same loop of repetitive questions in Koodo chat.

Disclosure: After this incident, I have switched to another telecom provider.