I turned off my data when I was abroad, and Koodo still charged me easy Rome.
Today is my due for bill payment, please help to resolve this issue.
I cannot reach out to a rep two days in a row even if I keep asking chat to connect.
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Let me flag a rep to help you out.
To avoid this from happening again, make sure to manually select your network to Koodo, so that your phone does not automatically connect to a nearby U.S. cellular tower.
Hi
If you would like to dispute the charges further you can schedule a call-back through our Koodo Assist or send us a private message on Social Media via Facebook, X/Twitter or Instagram.
For more information on how to prevent roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
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