I have been charged Easy Roaming fee during my flight trip from Calgary to Toronto in December 30,2024, but clearly it’s an incorrect charge. Please help correct it, thanks.
Did the fee show up in your latest bill yet or was it just a roaming warning email?
Hi
To avoid future charges please make sure the data roaming is turned off in your phone settings and you are manually connecting to the Koodo network.
For more information on how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.