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Question

Easy Roam charges while in Canada

  • 17 July 2024
  • 3 replies
  • 31 views

Hello - I was charged for 2 days of Easy Roam on my most recent bill (June 24 and 25) while visiting Vancouver Island, BC. I did not travel to the US. How can I have these charges removed from my bill?

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3 replies

O
Userlevel 7
Badge +4

Hi there,

if a mobile master sees your post, they can flag a rep who would look into the charge and they will respond here. To prevent this from possibly happening in the future, check out the tips in this article, especially under turning off roaming and manually setting Koodo for your network 🙂👍

Just a guy trying to help out 🙂
D
Userlevel 7
Badge +4

Let me flag a rep for you

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Flo Koodo
Userlevel 7
Badge +4

Hi @joyelia 

We have reviewed the details and we have been able to remove the roaming charges since they were triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.

We recommend switching data roaming off and also switch to manual network and select Koodo in the phone settings, this would prevent the connection to a US tower when near the border.

For more info about how to prevent accidental roaming charges, please check out the article shared by Oliver above.

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