I have a $48.00 charge for easy roam when i didnt use my phone. I was in Europe and purchased an e sim. When i arrived home after my trip my bill charged me three times at $16.00 a day… I want my refund.
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Hi
We have reviewed the usage and there is data usage which triggered the charges, for more info please check the usage section in self serve.
For more info about how to prevent unwanted roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
In the future, we recommend checking our Travel Passes https://www.koodomobile.com/en/help/europe-easy-roam-travel-passes?srsltid=AfmBOooq3HsQkHV0c87smG0O6OkgCUBHBgR2yBe9lnNnNSVwBdUnhDuR
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