Let me flag a rep for you.

To prevent this in the future, you can change your network settings from Automatic to Manual and then select Koodo.

I have now changed the setting thanks!

Hi @Melwonzo 

We have reviewed the details and we have been able to remove the roaming charge since it was triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.

For more info about how to prevent accidental roaming charges, please check the article shared by Dennis above. 

I was charged with easy roaming on Sept. 21 and did not leave Port Burwell, ON, Canada.

Hi @LeeLoo 

We have checked the bill and we have been able to remove the roaming charge.

The link shared by Dennis above provides more details about how to prevent accidental roaming.

Setting have been changed. Thank you