Monthly charges on my bill has 2 lines of connection fee charging $70 each adding a total of $140 to the bill.
There is a Conn. Fee mthly Promo of $10 that is being deducted which I assume is the waived fee for one of them. I only have one line with the account. Is this a bug?
That is strange. Did you activate your line at a store or over the phone?
As well, did the connection fee showing up on the PDF bill or in the overview of selfserve
Hi there
We identified the 2 connection fee charges on the invoice. The first one is addressed through the monthly credit. The second one was not. There must’ve been a slight mishap during the renewal process in the system. Normally it is removed automatically if it happens, however for this one we had to adjust it manually, since only 1 transaction occurred and finalized.
Thank you Darius, I'm seeing the correct number on the amount due section.
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