On August 13th I was double-charged for my prepaid phone. I expected that I just wouldn’t be charged again on September 13th, but I was charged again. Looking at my online payment history, it doesn’t show the double payment, but both show on my credit card statement, one after the other.
How can I get a credit issued?
Thank you!
Hi there,
unfortunately reps on this platform have limited abilities when it comes to prepaid accounts. To have your issue looked into, you will need to schedule a call back with a prepaid Koodo rep via Koodo assist in the link below. Once you follow the link, click koodo assist, chat now, mobility - prepaid and then follow the prompts from the chat bot to setup a call back with a rep. I hope this helps 
https://www.koodomobile.com/en/help
Thank you! Does Koodo charge for these calls?
I’m wondering if I should just dispute the transaction with my credit card company?
They do not charge for the calls, all plans come with unlimited incoming calls so you would be good 
it might be worth a shot with the credit card company as prepaid is a subscription based service so they may not be able to just give the money back, but hey trying both wouldn't hurt that's for sure. Good luck
Thank you! I decided to start by disputing it with the credit card company. Still waiting 
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