The monthly charges has $39 and partial charges has $35 and both are specified as monthly booking charges. Why is there double billing for the same month?
Page 1 / 1
Hi
This happened due to the proration for number change.
The partial charge is from the moment of the change until the end of the billing cycle, then there is the full charge for the billing cycle in advance.
More info about proration can be found here https://www.koodomobile.com/en/help/proration?srsltid=AfmBOophurp6W1XgzZkBwfz_hRRkUMKOGKk_yi0tS0FcFiUtTYrIBOWs
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.