Data roaming charge when close to USA border

Question

Hi,

I was close to the USA border in South Alberta on Oct 12 (but not over border in the USA), checked my phone to see an R on my signal and a text message from Koodo about welcome to the USA and roaming information. I turned airplane mode on immediately until further from the border, but got a Data Usage charge 1.51 MB for $10.00.
Is it possible to reverse this? Thanks

Georgia Koodo · Answer

Hi@KSJS, the charge is still pending for your current bill cycle. Please let us know once the bill showing the charge is issued and we will gladly look into it then, thank you!

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