It’s possible that on the first bill, your data is prorated on the first partial bill cycle, and that you used greater than that amount during that time. I know it happens for rate plan changes, but I’m not 100% on the first bill. How many days was your first partial bill cycle as outlined in page 3 of your bill?

It appears to have charged me for the text that I had to send to answer YES when it asks if I want to switch to Koodoo. I DEFINITELY did not go over my data as I was just becoming a customer. I only used just over 1Gb of data in the partial cycle. I have 20 Gb so isn’t that. Thanks.

It charged you for a text? Is that what the page 3 detailed billing section in your bill shows?

Hi there @Cstauffer 

We verified the charge and found that it has occurred during the activation process.  Depending on the device’s settings, it seems that it had a chance to use a very low amount and it is the first data usage since the line activated.

It got a chance to trigger before the data included in your plan took effect. 

This is not something that normally happen and we already adjusted the fee. 

Thanks you for your help!