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I tried to add my credit card to pay my bills but it has not been working and my payment is due today. 

My account is under my mom's name and both me and my dad are secondary users I believe. Could that be the case why my card doesn’t work?

Does the address of your credit card match the one in the account? If not, it may not work.

Yes the credit card does match the one in the account

 

Have you tried dialling *611 to see if it goes through? https://www.koodomobile.com/en/help/how-pay-your-bill

@Donu The address should be exactly as it appears on the credit card statement.

If it’s updated and you still encounter issues, please try through the IVR as @MilkyWay suggested.

Let us know if it goes through.

okay I will give it a try

 

IVR means through the phone correct?

IVR means through the phone correct?

Yes, IVR means “Interactive Voice Response” you can access it by dialling *611 from your Koodo handset

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