I recently got a new phone number with Koodo and paid $56 upfront. I was under the impression that this amount would cover my first month’s bill. However, upon reviewing my online account, I noticed that I’ve been billed for the period since I got the new number as well as the next month of my plan.
Could you please clarify why I’m being charged for this additional period? I expected the initial payment to cover the first month, so I’d like to understand the breakdown of the charges.
Thank you for your assistance!