Skip to main content

I recently got a new phone number with Koodo and paid $56 upfront. I was under the impression that this amount would cover my first month’s bill. However, upon reviewing my online account, I noticed that I’ve been billed for the period since I got the new number as well as the next month of my plan.

Could you please clarify why I’m being charged for this additional period? I expected the initial payment to cover the first month, so I’d like to understand the breakdown of the charges.

Thank you for your assistance!
 

Hi @EfY 

When activating a Koodo postpaid plan, the first bill is usually higher to the first bill proration, that includes a partial charge from the activation until the bill date + the monthly plan in advance.

For more info, please check this article: https://www.koodomobile.com/en/help/your-koodo-bill-after-youve-activated-a-new-account-or-added-a-new-line?srsltid=AfmBOoolVbd108LIroE5c00bpJyU0fWoHXHqrv61bWXwoF4UmgsFb62U

Looks like you setup the plan at a Koodo reseller location. I would reach out to them directly to see what the $56 charge paid in store was for. Some resellers/dealers will charge separate administration/setup fees. Not a fan of it, but it does happen.

I’m being over charged for my monthly fee i need to speak to a customer representative plus my mobile number is deactivated 

I’m being over charged for my monthly fee i need to speak to a customer representative plus my mobile number is deactivated 

Can you start your own post?

We need more detailed information such as " is it your first bill?" " What plan do you have, how did you activate your service...etc

https://community.koodomobile.com/topic/new

 

Terms & Conditions