Hello,
I was charged $14 for roaming charges for my October usage, but I never left Canada. I was walking along the Niagara Parkway between Niagara-on-the-Lake and Niagara Falls, Ontario. Could I please request someone at Koodo look into this matter? I would love to have that charge removed.
Thank you!
Hi
We have reviewed the details and we have been able to remove the roaming charge since it was triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.
We recommend switching data roaming off and also switch to manual network and select Koodo in the phone settings, this would prevent the connection to a US tower when near the border.
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
Thank you very much! I will promise to keep data roaming off now. Much appreciated!
Thanks again!
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