Can you provide a screenshot of your bill? Make sure to remove any personal details, as this is a public forum.

Did you make any calls to India before Nov 6?

If you download your pdf ebill it should break down the charges there. Feel free to share if something looks off, just leave out any personal info.

I only made calls to India on 9th November. 

I can provide the bill but my question is why I was charged for calls made on 9th November.

If you can share a screenshot showing that you were, and it all checks out, we can flag a rep to fix it!

Does it work for you or you need any specific part from the bill?

Hi @sarthaks211 

We have looked into it and the charges were incurred due to exceeding the prorated amount of minutes allocated from the activation until the bill date.

More about the first bill proration can be found here https://www.koodomobile.com/en/help/your-koodo-bill-after-youve-activated-a-new-account-or-added-a-new-line?srsltid=AfmBOoreyLrUYAWuxM4Z_UzZu2kp0apYakqgK07wcIxj1KChCZgwYnoE

I am not sure why this happened? While getting the plan I was given assurity that the calls are unlimited to 27 countries and upon getting the sim activated, I got to know its a totally different scenario. I don’t think that’s how it works. I was given a different plan firstly and then this thing happened even though I didn’t want the plan and a better plan was made for me to get the sale done. I think this is not the experience I deserve as I was very satisfied with the services provided by my previous service provider and I think I am liable to pay these charges as a different thing was conveyed and wasn’t told about this. I request you to please waive this off as i had 0 data and the data stopped within 3 days of plan activated. 

Unfortunately not unlimited, such as data or international minutes like the 1250 minute add-on you have, get pro-rated during a partial bill cycle or rate plan change. You’re mentioning the unlimited calls perk add-on to 27 countries. Was this activated on 9 Nov as well?