Hello, my son was charged for roaming while flying one-way from Toronto to Vancouver/Victoria BC on Sept. 28th. He was in flight and obviously not visiting the USA; the charge is on my October bill, which has been released/paid. Please connect me with a rep to have this $14 charge reversed, thanks.
Page 1 / 1
I’ll flag a rep for you.
Remember to keep phones on airplane mode while in the air to avoid this next time!
Hi
We have reviewed the details and we have been able to remove the roaming charge since it was triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
Thank You!
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.