Hi there - on September 21 2024 I was in the US and used easy roam for less than 24 hours.
I then received an incorrect charge of $14 on September 22 2024 but I was back in Canada by noon. It shouldn’t have restarted the cycle as it wasn’t even 24 hours….
This happens quite a lot, along with random charges and I’ve let it go but this time I want it to be corrected.
thank you !
Hi
We have reviewed the details and data usage indicates the phone remained connected to US towers on the 22nd.
Easy Roam triggers per calendar day.
If you wish to dispute the charges further, please schedule a call back or you can send us a message on social media using the links at the bottom of this page.
For more info about how to prevent roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
Also, feel free to check the available plans in your self serve account, as you might be eligible for a Canada-US plan: https://www.koodomobile.com/en/help/changing-your-rate-plan
With a Canada-US plan, you can use your phone without additional charges in US (some exceptions apply). More about Canada-US plans, you can find here https://www.koodomobile.com/en/help/traveling-with-your-canada-us-rate-plan
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.