5 days after porting a Koodo Prepaid # to Public Mobile, a $282.50 charge was placed on my CC for an unknown 'Koodo Top-up'. The prepaid account was always in good standing and ported to a TELUS owned MVNO.
This doesn’t seem like a reasonable charge. How can I report it or get it reconciled?
Appreciate any help!
thanks
Best answer by Flo Koodo
View originalIf you login to your prepaid account do you see this transaction?
Thank you for responding Dennis.
The account associated with the koodo-pp# is no longer available to login to. I presume that it was disabled when the porting to Public-Mob was finished.
I discovered the charge on my Credit card transactions.
+4
Hi
We have limited access to prepaid accounts on our end, however, we recommend scheduling a call back through the virtual assist, so a rep from the prepaid team can look into it further.
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