Hi ​@M 

We have looked into it and we see that you managed to get in touch with a rep today. Were they able to provide more details about the connection fee refund?

I was not able to connect with a rep about this.  I was to be transferred to another department and the phone call was disconnected.  If someone could address this, it would be appreciated.

​@M 

We have looked into it, however we don’t see a mention about the connection fee refund in the notes nor on the service agreement.

We recommend scheduling a call back through the virtual assist or send us a message over social media if you would like to dispute the connection fee further.

I am not on social media so that is not a possible way for me to connect with a rep.  Scheduling a callback is challenging when working as the calls often don’t come within the 30 minute window. 

I was told by two reps on Dec 2 that the activation fee would be credited on the same bill that it appeared. 

I would not have signed up for a two year tab agreement for a $70 fee.  That is an egregious fee for a plan switch.

You should be able to schedule a callback time when you not working.  Either before or after your work starts.  Koodo’s callback hours do exceed the standard 8 hour work day.