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I switched to Koodo on Nov 26th. I also set up my Stream+ account that same day.  The person on the mobile klinik kiosk tried to set it up for me but was unable to. I called customer service they helped me with a new account which had another problem and was escalated to technical support which solved the problem and was successful. In the end, I was charged $11.30 3x that same day. I was assured throughout that I will be credited back the charges for the failed attempts. They said while on the call that they have initiated the refund process. The charges were posted on Nov 27th and I was never credited back. Who can I contact to resolve this?

 

Let me flag a rep to help you out.

Thank you! That would be great because I don't think they closed the other account properly as of today I am charged twice for stream+ again. 

Hi there ​@Mcc006 

Unfortunately we have limited access to some actions here, over the community. we would recommend that you schedule a callback through our Koodo assist and our dedicated team will look into that for you. 

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