Skip to main content

Extremely frustrated.  Needs help immediately but I was always being cut off

 

I switched back to Koodo November 24 last year during black Friday promotion.  However due to some family issues I have NEVER EVER activated my Koodo cell phone service for 11 MONTHS UNTIL October 8 this year.  I was being charged for cell phone services for both of my daughter and myself for almost a year without using Koodo’s service.

 

I called in at around May or June asking for a refund and the CSR agreed with this.  Now I have 3 very urgent issues need to be taken care of.

 

Firstly I could not receive or send any sms messages for my job even I installed my Koodo SIM Card at late afternoon of October 8.

 

Secondly I need a full refund of Koodo’s charges on me for $67.8 for 11 consecutive months

 

Thirdly i ‘d like to know if my daughter can keep her cell phone number without subscribing to any of Koodo’s cell phone service plan.

 

I took me more than 1 hour trying so deperately talking to a REAL CUSTOMER SERVICE REP YESTERDAY AND I SCHEDULED A CALL BACK TODAY AT 2 PM, NOW IT ALREADY 3:30 BUT TO MY HUGE DISPPOINTMENT NO ONE FROM KOODO EVER CALLED ME!

 

Can anyone help me with this please?

 

I had no problem seding and getting sms with Virgin Plus but as long as I installed my Koodo SIM card, I was not able to send and receive any sms and I need to get sms to loggin to my realtor account ASAP

 

Please I need your help!!

You said you didn’t receive a callback. Did you get a text message saying that Koodo would call? Can you receive calls on the number you provided to Koodo?

i can call others but I could not receive any phone calls from others, neither could I send or receive any sms

 

You need to provide a phone number that can receive calls when you schedule you callback, so that Koodo can reach you. 

I DID NOT KNOW I CAN NOT RECEIVE ANY PHONE CALLS USING THE KOODO SIM CARD UNTIL HALF HOUR AGOE.  I scheduled a call back yesterday afternoon, NOT NOW

 

I'm not sure what you are yelling about? You need to schedule the callback again on a number that can receive calls. Otherwise you won't receive a call. 

Hi @al122602 

We can try to look into it on our end, however, we’d need you to log into your community account using the Self serve option in the community log in page. 

Terms & Conditions