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I put my phone on the ”vacation mode” for the previous two months while I was away, however now that I am back it is not letting me resume my previous plan. My previous mobile plan was $30/month and now they are only offering me plans for +$60/month with less data and less benefits than I had before. I cannot call to speak to a representative because my phone is still “inactive”. Help!! Would love the opportunity to speak to a rep, I am just unsure how to do that without activating it on a plan I don’t want :(

When you return you have to select an in-market plan.

 

https://www.koodomobile.com/en/help/keeping-your-account-open-when-travelling?srsltid=AfmBOoq9JM1usADw4fs95Gar5taheUoFVsElqRkLH7UBjwiVA-kLZ6Dq

 

Ok. I just checked my billing and I’ve been being charged $39 a month, not $15. I haven’t even been in Canada until 3 hours ago. Why have I been charged $40??

Hi ​@Taea, your latest bill actually came out with a -$2.63 total due to proration from changing to the Seasonal Hold plan. 

For all the billing details you can check and download your bills from your online account, here is a guide https://www.koodomobile.com/en/help/viewing-and-downloading-your-bills

 

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