I cancelled my plan over a month ago and paid off my tab… why am I still being charged? Please cancel all services and stop all charges. I want a refund for my last month as my SIM card wasn't even in use...
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After you cancelled your service, Koodo would send a “final bill” to settle everything between you and Koodo. I recommend you sign into your self-serve and download the final bill there. Look for the detail in the page 3 and 4 to see if Koodo charged you correctly or not.
Hi
We have checked the final bill and we see there is a tab bonus charge and some roaming charges,
As Dinh suggested, please download the PDF bill and check the breakdown of the charges.
More about the tab bonus charges you can find here https://www.koodomobile.com/en/help/Tab-bonus?srsltid=AfmBOop8dXokb3G_ZxnAvVyIX9YlH7nuzdzbBHi_ux_C376SRcDRhOUE
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