I can’t cancel this plan. I was told it’s going to be $35 a month and it’s actually double that. I should have been able to transfer my number but it comes up with error messages anytime I try. I can’t talk to any customer service and when I request a call back on the chat it asks my name then won’t give me a call back. There’s no other way to cancel? How is this legal? Help me be free of these scammers!!
Page 1 / 1
Are you wanting to keep your number? In that case you will need to port your number out - Koodo are not scammers and won’t hold you hostage. If you don’t need your number any longer, you will need to schedule a callback through the automated assistant. If you tell it you want to cancel, they will schedule a callback.
Have you downloaded your detailed pdf ebill from your self serve?
From that PDF fill what does it say the additioonal charges are from? Was there a tab charge or connection fee? Was there pro-ration charge? Was there a missing credit or discount?
Reply
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.