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I am no longer wanting my account - living with a family member.  I’ve been trying for over a month and no success.  HELP!

If you are on postpaid, to cancel your account you need to request a callback via Koodo assist

https://www.koodomobile.com/en/help?autobots=rollout

They refuse to call me back - waited and waited no call back.  I am sorry I started with Koodo a decade ago.

Were you able to schedule the callback?

Did you get a text around the callback time when they should be calling back?

Hi ​@paulbt if you can’t get through to an agent over the phone you can also send us a private message on social media via Facebook, X/Twitter or Instagram.  

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