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I have been trying to pay my bills since august but nothing works. Whenever I try they say an error happened and I should try again in an hour. I called customer service, they said they would work on it but nothing. And they keep charging me late fees when I have no idea what’s going on. 

Hi @Anais we’re sorry about the payment issues in your account! There are other payment methods you can use to avoid late payment notifications and fees while the issue is resolved.

You can pay via your banking app/account with your Koodo account number and Koodo Mobile as payee. Here are other payment methods you can use https://www.koodomobile.com/en/help/how-pay-your-bill

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