How do I reconnect with the agent I was speaking with if they ended the call? I was in the process of changing my plan and was waiting on hold for about 15 minutes before the call was ended. I tried calling the number back but was directed to schedule another callback for tomorrow.
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If no one calls back after the call drops, then you’ll unfortunately have to schedule another callback.
I was afraid of that, and seems they have not called back in an hour. I wanted to take advantage of the $30 plan deal they have today. Maybe a nice rep here can help me? 
You will need to schedule another callback to speak with a rep. Hopefully there are notes written on your file regarding the plan change.
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