Koodo Community
Community
Question

Billing Problems

  • 15 February 2024
  • 2 replies
  • 87 views
D

My plan costs $60, but I am being billed $90. I have no addons. 

Is there a way to contact a person?

 

This topic has been closed for comments

2 replies

D
Userlevel 7
Badge +4

Is this your first bill?  If it is then there are pro-ration charges.

https://www.koodomobile.com/en/help/your-koodo-bill-after-youve-activated-a-new-account-or-added-a-new-line

 

Can you login to you self serve and download your detailed pdf ebill.  When reviewing the detailed pdf ebill do you see what the extra charges are for?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Flo Koodo
Userlevel 7
Badge +4

Hi @Diane.YYC 

We have checked and we see there is also the monthly tab, you should be able to see the details in self serve by downloading the PDF bill as @Dennis  suggested and also in the Koodo tab page

Terms & Conditions
Koodo Community