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Question

Billing Issues

  • 18 July 2024
  • 3 replies
  • 40 views

REDACTED

3 replies

D
Userlevel 7
Badge +4

What is your billing issue?

If you share anything, please make sure you are not sharing any personal info

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
F

Kindly help me i have given bill which i don't understand, i was on prepaid so i switch to monthly bill so i was i was told no need for connection fee because am existed customer gor Koodo, now you are billing me at first $106,second $112,kindly help me

D
Userlevel 7
Badge +4

Login to self serve aND download your detailed pdf ebill. What does are the detailed charges for?

 

Note that your first bill is expected to be higher due to proration. Please review this link and watch the video

https://www.koodomobile.com/help/proration

 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949

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