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Billing issue when switched data plan

  • 3 April 2024
  • 2 replies
  • 46 views
C

Hi !

I have set-up my Koodo billing as a pre-authorized monthly payment and on the 1st of April my bank account was charged $139.46, then on the same day I switched data plan for something cheaper. I was then credited $139.46 on the same day (April 1st) but on my Koodo profile it says I have no amount/balance due and I was never charged again. I know my payment of $139.46 is due on April 5th.

Will I be charged again in the upcoming days, or do I need to make a payment?

 

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Best answer by Flo Koodo 3 April 2024, 21:19

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2 replies

D
Userlevel 7
Badge +4

If you go into your self serve and go into your Billing > Bills > Account History, do you see the transaction there?

 

The plan change should not have impacted your payments as that will be reflected on your next bill.

Does the $139.46 match the amount due on your detailed pdf ebill?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Flo Koodo
Userlevel 7
Badge +4

Hi @CatsMe0ow 

We have checked and on our end the payment was posted for the last bill.

We recommend though to check with your bank just to make sure everything was alright with the transaction.

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