Hello,
I was charged an nsf fee, however, i changed my banking information a couple days prior, and there is money in that account. In fact, there is money in both accounts. I have now deleted my banking info because i feel this is not fair.
Please fix this or provide me a phone number to call.
thanks
This is customer forum, for billing issue like this. I recommend you schedule a call back from Koodo using their digital rep www.koodo.com/chat
Hi
We have looked into it and we see the first payment was attempted before the change you made to the your payment details.
With a pre-authorized payment method, the payment is attempted roughly 15 days before the upcoming bill date, more info here https://www.koodomobile.com/en/help/setting-pre-authorized-payments?srsltid=AfmBOoraHEZdRP0ze2m1de6c8wxL4QQ-ZK19EKjwJ6dmTOxxIRYal3nm
If you wish to discuss this further, you can schedule a call back as
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