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Question

Billing error - charged rate plan change twice

  • 19 January 2024
  • 4 replies
  • 82 views
E

Hello, can a Koodo customer agent please assist me with this billing error and credit back the second $15 rate plan change fee that was incorrectly charged to my account?  I only changed my plan once during the boxing day promo. 

 

Normally, I'd schedule a call back to resolve this issue but I'm currently outside of Canada and would prefer not to incur roaming charges to address this billing error. 

 

I appreciate your help. Thank you. 

 

 

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4 replies

Dinh
Userlevel 7
Badge +4

It seems you only change plan once from the snapshot. Let me flag a rep to look into it.

A Koodo customer, opinions are my own.
E

Thank you! Let me know if the Rep requires my account # or phone number. I can send the details privately if possible. 

Boa_Guy Koodo
Userlevel 7
Badge +4

Hi there @Emy Rose Eduque   We have looked into your account and adjusted one of the charges, since you accidentally had two. You can see the updated amount in your Self serve.

 

 

E

Hi @Boa_Guy Koodo, thank you for quick response and making the adjustment to my upcoming bill. I see that the total only reflects one $15 charge even though the itemized billing list still includes both.

 

Thank you @Dinh for helping me with this issue and flagging a representative to assist.

 

 

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