Billing error , charged for incoming calls that i didnt use

Question

Hi , i was charged around 12 dollars for charges calls that i received while i was in cruise . I had disabled easy roam and wasnt using koodo sim card. I would like somebody from the technical support to help me with the incorrect charges. I did not use koodo easy roam and it was disabled  , also the koodo sim card was disabled as well.

Georgia Koodo · Answer

Hi @O. K, the charges are valid and were triggered by incoming calls. Not using Easy Roam does not mean you will not have roaming charges, just that you will be charged pay per use instead of a flat fee.

If you would like to dispute the charges further you can schedule a call-back through our Koodo Assist or send us a private message on Social Media via Facebook, X/Twitter or Instagram.

For more information on how to prevent roaming charges, Easy Roam or pay per use, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296

Reply

Sign up

Login to the community

Scanning file for viruses.

This file cannot be downloaded