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Hello, Koodo winback team called me on Sept. 8th and offered me a good plan. Plan details are as follows $25 for 30 GB data, unlimited Canada callinf/ messaging etc., 1250 international minutes, setup fee credit and $50 bill credit. But I recently received my 2nd bill and only see setup fee credited back not the $50 bill credit (on 1st bill they charged setup fee but credited in 2nd bill). I scheduled a call back this afternoon and the agent have no idea about what’s going on, hung up the call. Kindly help me with this. Thanks

Sure I’ll flag a rep to assist on the matter RE the bill credit.

Thank you so much for your help.

 

Hi @Vamsi75 

The Winback offers are available only through the Winback team and certain conditions apply. We’ve checked and unfortunately, the plan you were offered doesn’t qualify for the $50 bill credit, we are sorry for the misunderstanding! If you wish to discuss about this further, we recommend scheduling a call back and ask to speak to a rep.

Alright, I will certainly do that. Also, I had a koodo cancelled account with a credit balance that’s not been refunded from long time. I had this account and cancelled almost 3 months ago with a credit balance of around $48. After cancelling this account I received winback call on Sept. 8 and created a new account with  koodo. I want to know why the cancelled account credit is not refunded yet, can I use that credit balance to my new account that I was talking about today. Cancelled account

Hi @Vamsi75 

We recommend scheduling a call back for the canceled account so a rep from the Payment team can further look into it.

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