Hi I paid my phone tab on time but when I checked transunion credit report it's still showing $57 dated 25 September 2024 and today is 29 October 2024 , my online koodo says I don't owe anything . Why is that please report credit people that I don't owe anything so that they can remove from my file. Thx
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Hi
We have reviewed the details and we can see that were some payments backed out for previous bills.
We recommend dialing #227 from your Koodo phone or scheduling a call back through the virtual assist and speak with our Payment Support team so they can further look into it.
Hello
I tried but it's not connecting. Please ask someone from koodo to resolve the issue . I have paid on time and never missed a payment so why transunion credit shows $57 on my account.
That balance date seems to be from 2020. Are you sure that’s been paid?
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