Koodo is pretty strict about the address listed for Koodo matching with the billing address of the credit card/payment method you’re using. For both of the cards you tried, are you sure that the addresses match exactly?

https://www.koodomobile.com/en/help/paying-your-bill-self-serve

“ The information associated with your credit card must match the information that we've registered under your account. “

Hi @Mark123 

If you are still having trouble with setting up the automatic payment after updating the address, we recommend scheduling a call back through the virtual assist and a rep should be able to further assist

Hi, it seems there was an error in my address, but I still have the same problem after I changed it.

I’d line to have a scheduled call.

I’m unable to schedule a call using the virtual assist because it states that my credit card information can’t be shared with Koodo employees. Can’t make this up, worst client experience in a while!

If you just changed your credit card address, wait for next billing cycle as it takes time for the system to update.

In the mean time, you could try to dial *611 from your Koodo handset, follow the voice prompt and pay there.

It said that? That’s strange. You can just say you need a callback about billing in general and it should allow you to schedule that callback.

Hi Mark, Just FYI, i tried today to order something from Canadian Tire. They would not accept my credit card info over the phone either. Order desk said to the effect, how would I know if they kept the number and misused it. Makes sense. Had to order on line.

@Mark123 You won’t be required to give the card details to the Koodo reps over the phone.

We have just sent you a PM so we can further assist.