Kindly assist
Although the representative told me that there should be no charge, I received the bill with an Activation charge on it. How to resolve the problem.
Userlevel 7
+4
Hi there
From what can be seen on the account, the offer was for a Partial Connection Fee Waive. The 50% discount on the connection fee was already applied on the February invoice.
If you want to further discuss this, feel free to schedule a call-back through our Koodo Assist.
Thank you for the reply. I do have the saved message reply from the Koodo/Telus representative that there should be no connection charge on the bill.
I would not have moved ahead if it was 50%.
I do not understand why things are complicated for the consumer, first, they charge a connection fee and then they waive it.
I have been unable to use my Redmi 5 phone after I inserted the Sim card which was sent to me earlier.
An error message always keep popping up and preventing me from using the phone since the Sim card
was installed. I had just paid the first statement ($100.80) which included the activation charge which I
was not aware of. The agent told me to install the Sim card when I receive from the mail and the phone will be working. That is not happening, I have just put the plan on hold as I will be away overseas.
PS I had reported this online chat on several occasions for call back but still no progress.
Userlevel 7
+4
Hi
What is the error you were getting when you inserted the sim (before switching to seasonal hold)?
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