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I just joined Koodo and switched myself and 2 of my kids over during the black friday deals. I did NOT go in store. I did it online. Why was i charged a $70 activation fee on all 3 lines when I was told the activation fee was waived??? Who do I speak with to get this charge reversed on all 3 lines?

Hi ​@k_kairetz 

We have looked into it and based on the notes, the order was originally placed online, after which you discussed with a rep. The online order has been canceled and the rep assisted with the activation, this is the reason why the connection fee applied.

However, as per the account detais, a connection fee refund will apply on the upcoming bill. This was postponed to the next bill since the activation of the lines was the same they with the first bill date. You can also check the service agreement which confirms a connection fee refund will be applied.

Perfect Thank you. I was quite happy doing everything online. I never called or asked anyone to cancel my order and do it for me over the phone. That is probably why they offered to waive it. 

Thank you for answering my question. Have a wonderful day@

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