Did you have pre-authorized payments set up?  If so it should be returned back onto that form of payment

https://www.koodomobile.com/en/help/things-know-about-cancelling-koodo?srsltid=AfmBOoqg0nQ76rygELTQt3EIreV9mV-H46IFLABsm36KBb0Utp7mka4i

Thanks, Dennis. I don’t have pre-authorized payments. So, I don’t know what the solution for me now. Are there any chances that we can discuss with Koodo representative about the method of returning the money?

Hi ​@Huynh you will still be able to log in to your online account for up to 90 days after the cancellation date. Can you still access the address change option? Here is a guide https://www.koodomobile.com/en/help/changing-your-address

Hi, ​@Georgia Koodo . Thank you for your response. Unfortunately, I don’t see my profile as instructed in the link you shared. Please advise me what is next.

Hi ​@Huynh, thank you for the screenshot, we’ve removed it as sensitive information was still visible. 

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