Hi,
I just accidentally bought a sim card when trying to purchase a plan for my new phone. My phone only has ESIM and no sim card slot so im looking to cancel this charge. I would also like to schedule a callback to get my new phone plan figured out.
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Hi
How did you purchase the sim? Was it online?
Yes, I thought I would get an option for an ESIM activation somewhere along the line but didn't turn out to be the case.
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A postpaid. I already have the charge approved
Are you able to cancel that whole charge and plan and i just go into store and deal with this?
I cant find anywhere to cancel it myself
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Are you able to cancel that whole charge and plan and i just go into store and deal with this?
If you activate at a store, you might have to pay the $60 connection fee. I recommend you keep the current plan online and visit a Koodo kiosk and ask for a replacement SIM.
Have you received activation email and service agreement yet? you would need that before visiting a Koodo location.
Ok thanks for the heads up Dinh, ill head into a local kiosk and go from there, appreciate it
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