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Hi, when I switched my phone last month, I was promised a $70 connection fee waived. Can someone check that it’s going to happen on my next bill? I just got my bill and it wasn’t waived.

 

thanks

Hi ​@Amanda 

We have looked into it, however we don’t see a connection fee refund.

We have also checked the service agreement, and a connection fee refund is not stated on it.

Did a rep in store say the connection fee refund will appear on your first bill or later?

I actually even saw the Best Buy guy select the box that said $70 connection fee waived with my own two eyes. For both me and my husband.  Is there anywhere else it would be? I think he said it might be first bill or 2nd.

thanks

​@Amanda 

We were unable to locate the promotion for the connection fee refund on our end. If possible, we’d suggest checking with BestBuy.

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