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Unanswered questions

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E
EmilietonnesBeginner
asked in Purchases & Returns

Credit left after cancelled account

Hi! I’ve recently cancelled my Koodo account and moved out of Canada (back home to Denmark). I can see that I have a credit left of $89 on my Koodo account. I have not registrered for pre-authorized payment. How can I receive the CAD 89, when I’ve moved out of Canada? I wont be able to receive a cheque. Is there anywhere I can submit my Danish bank details for an international transfer from Koodo? /Emilie 

2
Allan M
1 year ago
A
Alex1234Beginner
asked in Tips, Tricks & Troubleshooting

Some SMS from alarm system blocked

I work at a process plant, we have an an alarm system that sends sms messages automatically when certain process conditions happen.My problem is that I do not receive all messages. I know the system works because I receive most messages and my colleagues with Bell receive all messages. I believe it’s some spam filter from Koodo but can’t be sure.Messages are sent from an email address to (my number)@msg.koodomobile.com and contain around 120 characters.

1
R
1 year ago
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Frank1982Beginner
asked in Billing & Payments

Easy Roam or Pay per use

My family is heading to the US for a week holiday.  if I am reading it right if we do easy roam for all 7 days on both our phones we will be charged $12/day so $168 for the full week. If all we plan on doing is texting each other a handful of times a day doesn’t it make more sense to just do the pay as you go which would be 10$ each for up to 100 texts?  am I missing something is there additional fees that I’m not understanding Thanks

2
D
1 year ago
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Peter HugConnector
asked in Billing & Payments

Billed for Easy Roam for automatic incoming roaming message

I was billed for easyroam usage but the only use that I see on the bill that triggered it is the incoming txt message regarding roaming fees.

7
BobTheElectrician
1 year ago
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Dude905Advisor
asked in Plans & Add-ons

WinBack Team

Hello… I was with koodo but Fido offer me a exclusive come back to Fido promo which I ended up taking my question is doesn’t Koodo have such a department, if so ? I would be interested in hearing what kind of offer they would give, if there is such,  but if not, that’s cool to…

3
G
1 year ago
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TDsoundBeginner
asked in Prepaid

Unable to purchase a new phone?

I’ve been with koodo for 16 years, haven’t missed a months payment in all that time, and decided I was going to treat myself to the latest iphone. Not interested in a tab, I intended to buy it outright and just continue using the plan I already have. I attempted to sign in when asked so I could add it into my cart, but once I did so the option to purchase anything was gone. It wouldn’t go anywhere except for my main summery of my account. I attempted to use the chat, and basically it asked me to sign in and then said I’m not a customer. I don’t wish to have a contract, I don’t use my phone enough to warrant it. So am I correct in interpreting my account has no relevance and I’m not a koodo customer even though I’ve been with this company for so long? Very disappointed to say the least

3
G
1 year ago
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V_BBeginner
asked in Purchases & Returns

Missing return

I purchased a new phone from the Webstore and returned it the day after receiving it as it didn't have the functionality I needed. After waiting  5 weeks (the web estimate for returns is 4 weeks) I emailed help and they told me to keep waiting as they've been busy.  I checked in with the Canda Post tracking number and says its still in transit so I called them and they verified delivery was confirmed at 10 days after it was sent. I waited 2 more weeks and there's still nothing,  so I booked a call back. They gave me the "just keep waiting" runaround, l until I got upset that they weren't even listening to what I was asking and support then confirmed it was never logged as received by the warehouse.  I now have to wait for a claim to be filed with Canada Post. I ship things for a living so I know this is another circle of nobody assuming responsibility. This is really an issue between Koodo and Canada Post but I'm stuck in the middle paying for a tab I'm not using, therfore making it im

2
M
1 year ago
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Dominic GBeginner
asked in Purchases & Returns

quickest method of order cancelling

I was just sold a tablet on the phone yesterday, and after further review of my finances I realize I won’t be able to afford it. I emailed the web store and they’re saying it could take days to see the email. I was wondering is there a faster way to cancel the order? I just don’t want for it to get here and then have to go through the process of returning it in store. Thanks!

1
Dinh
1 year ago
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preyaAdvisor
asked in Billing & Payments

Got wrong bill in 45$ iphone 11 deal

I asked and had a talk with koodo member on call and he clearly said that from next month the bill will be 45$. So can you please check and fix it.

1
Dinh
1 year ago
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MkkaziBeginner
asked in Billing & Payments

Started on 30nov2022 recived full amount bill on 7dec

Hello, I activated my postpaid on 30th Nov 2022. I received the full amount bill on 7th Dec 2022.Why is Koodo charging me full for 7 dAYS. 

1
Mayumi
1 year ago
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CoanzuBeginner
asked in Tips, Tricks & Troubleshooting

I want to buy a Oneplus Ace 2, but I don't know if it's 3G and 4G band support fits Koodo's in Canada

Here’s the band support info of the phone I‘ve found LTE/LTE-A：4×4 MIMO；Band1/3/38/40/41 4×4 MIMO; 其他 Band：2×2 MIMOBands supported：2G: GSM 850/900/1800MHz2G: CDMA BC0（ 800MHz ）3G: UMTS(WCDMA) bands 1/4/5/84G: TD-LTE bands 34/38/39/40/41 4G: FDD-LTE bands 1/3/4/5/8/28A5G: NR:n1/n3/n5/n8/n28A/n40/n41/n77/n78 Any advise on if the above spec will result in solid signals in Canada would be greatly appreciated. Thanks in advance.

2
R
1 year ago
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princess961Coach
asked in Billing & Payments

BILL CHARGED ME DIFFERENT THAN WHAT WAS EXPECTED

Hello,I got the black friday deal of 45 cad. I got overcharged for Dec 1st. I only got the phone for a week. Why is my bill 90 cad???????????????Also, I didnt receive any notification about the bill ( even though I turned on the notifications).Please explain. I m not understandinn anything.I request a call back.   

11
Dinh
1 year ago
S
sarahseaBeginner
asked in Billing & Payments

Fiona Data Waiver

Hey - Fiona got me too! I never did get a data wavier. I paid full price. Can you help me out with this?

2
G
1 year ago
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Chris Crowell
asked in Purchases & Returns

No account activation email recieved

Recieved SIM card but still haven’t recieved the account activation email yet. Order#HFO34962451

11
C
1 year ago
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orangebegoniaBeginner
asked in Other

Change marketing preferences

My mother gets promotional texts from Koodo; I only get my texts notifying of ebills.I’ve searched and can’t figure out how to subscribe to marketing messages. Any suggestions where I can change my subscription preferences?

1
M
1 year ago
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JasonSBeginner
asked in Purchases & Returns

Why is the S23 Ultra listed as $2335?

Can anyone explain why the S23 Ultra 512GB is listed as $2335 It’s 1649 from Samsung or from Best Buy. Funny enough if you add the down payment of $858 and then $33/month for 24 months, its $1650.  It almost looks like Koodo, Rogers, Bell, etc are trying to scam us by suggesting we are getting a deal on the phone by signing a 2 year contract. 

4
J
1 year ago
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Rajneesh GroverAdvocate
asked in Other

mobile data not working

Hi All, I am based in Calgary AB My mobile data is very slow  since Tuesday Morning 7th Feb 2023 ,Mainly outlook ,Gmail,bank and WhatsApp apps are very slow and in Outlook outgoing completely stopped.On wifi speed is superb .I called koodo technical support they got my phone updated,reset network ,restarted phone ,took out sim and put it back, switched off /on airplane mode,on/ off mobile data .Nothing worked at the end they opened the ticket so it's a issue from Koodo or my handset ? Thanks  

4
R
1 year ago
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mb1952Ambassador
asked in Plans & Add-ons

call forwarding to us

can I forward calls to the US at no charge if I have us calling and call forwarding?

1
Dinh
1 year ago
S
sx-param0rph3Beginner
asked in Tips, Tricks & Troubleshooting

Power and Service Outages... Refund?

Due to service and network outages in the Okanagan with severe snow storms - I lost service and network for almost 3 weeks. I have just gotten a full monthly bill, but only used one week of service. Am I entitled to a refund or a credit for services? How would I go about that, as when I’ve gone in store - I was told no help via Koodo in person - only online..

1
Allan M
1 year ago
K
km-smayer97Leader
asked in Prepaid

Why does VoLTE show up on my PREPAID TELUS account but NOT on Koodo PREPAID

I am in the process of transferring from my Telus Prepaid to Koodo Prepaid. Both accounts are still active (for another day or so).I notice that I have VoLTE active when I use my Telus Prepaid SIM but when I switch to the Koodo SIM I lose VoLTE and if I switch back I get it back. And that is even though Telus advertises that VoLTE is NOT available for Prepaid on either Telus or Koodo. So why do I have access to VoLTE on Telus Prepaid and NOT on Koodo? The answer that VoLTE is NOT available for Prepaid seems artificial. Anyone have an answer?

11
K
1 year ago
E
emmDeeConnector
asked in Billing & Payments

mobile services charge

I have an old plan. $29 for unlimited text, a tiny bit of data and 300 anytime minutes. I pay a fee to block the data so I don't accidentally turn it on. I noticed I often go over the 300 minutes so occasionally I add-on $20 for unlimited minutes for that month. I turned that on and yet my bill still says I'm owing $90 in mobile service charges. I'm so confused... what is that $90 for? 

8
L
1 year ago
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PlaidRadishBeginner
asked in Tips, Tricks & Troubleshooting

turning off feature where perdon puts in a number to get through

Hi, I need to turn off the feature where people put in a number to reach me. How do I turn it off and on?

1
Toronto_koodo
1 year ago
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LittleFatsoBeginner
asked in Billing & Payments

Paying Quebec sales tax as a non-Quebec resident

I moved from Quebec to Alberta nearly 2 years ago have just noticed that I have been paying Quebec sales tax despite the update to my address on my file when I moved. Is there anyone specific I can talk to about this?Thank you in advance!   

2
BobTheElectrician
1 year ago
Slawek Bielawa
Slawek Bielawa
asked in Tips, Tricks & Troubleshooting

YouTube does not work on Hotspot

When I am traveling with my kids I create a hotspot for them so they can access the internet with their tablets and phones.  YouTube is the only app that does not work, it says it is unavailable in my area.  Can someone at Koodo help resolve this?

20
G
1 year ago
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PKS104Beginner
asked in Plans & Add-ons

Data offer

I just received an offer by text for data. $1 - 5 Gb$2 - 10Gb$3 - 25Gb It is a great deal, but I don’t need the extra data as I have enough on my plan. There are 2 other phone numbers on my account. They did not receive the offer by text. Can I transfer the offer to one of them? 

1
Sophia
1 year ago

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