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Unanswered questions

2608 Topics

J
Joan_xiaoBeginner
asked in Self Serve

transfer number to koodo

I had tried to transfer my number from Fido to koodo, it said wrong account number which I provided, but I’m 100% sure it is correct.  What should I do 

1
R
1 year ago
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Stephen BigmoreBeginner
asked in Plans & Add-ons

Do my new plan offers include unlimited SMS messaging?

Hi there,I am currently on a $45/month plan which includes 4GB per month and a bonus 3 GB per month from a $0 add on. I logged into self serve and noticed I am being offered limited time plan offers of $40/month for a plan with 6GB and a plan of $45/month for unlimited minutes and 20GB per month. Both plans do not seem to require a tab and both expire in 6 days. What I am wondering (and what isnt specified anywhere) is if both of these new plan offers include unlimited Canada wide sms messaging, since both only mention unlimited INTERNATIONAL SMS messaging. If the new plans include unlimited  messaging I will likely jump at them. Thanks in advance for any insights on this!

2
S
1 year ago
JohnnyBoy!
JohnnyBoy!Organizer
asked in Other

Opt-In for Text based Promotions

Several years ago I may have Opted-out of receiving promotions (via text or email) and I would like to Opt back in but can’t find anything on the self-serve page.Is there an easy way to do this, or do I have to call customer service?

1
Allan M
1 year ago
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SuHoneyConnector
asked in Self Serve

after cancel a line

Hi! do me a favor :)I talked with a rep over the phone Wednesday November 30 and asked him to cancel my phone starting Friday, December 2nd. I think he did so because I got the mail  saying  “You recently scheduled to cancel your wireless service …...”. However, I got text messages on Friday when my phone was supposed to be canceled. Is it right? Just out of concern, I took out u-sim after that. I’d like to double check if the line was completely canceled. Any ways to check on my own? And, the rep said I would view the reduced amount due on the bill after December 3rd, which charges only the 6-day-usage (from November 26 to December 1st). It is not yet revised.  How long should I wait for the revision? Thanks for your help in advance.

7
M
1 year ago
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charleskoodoBeginner
asked in Self Serve

plus symbol in email

Hello I have a plus symbol in my email for my koodo prepaid account and with the new portal I can no longer login. Any way to get a hold of someone one to change my email?

2
C
1 year ago
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Mohammad HasanBeginner
asked in Plans & Add-ons

$0 Unlimited Long Distance Pack

I am a new user & have some questions regarding the $0 Unlimited Long Distance Pack:  Is there any time bindings for this pack, or i can make international call anytime from Canada?Can I use these feature for several countries which are listed<US, China, Hong Kong, India, Bangladesh, and the UK> or I have to pick only one from the lists?Thanks  

2
M
1 year ago
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CrashTestWombatBeginner
asked in Other

Cant transfer number from Telus to Koodo

So I just got a Koodo phone and sim, account is all set up but every time I try to go to the number trasnfer thing on the Koodo site, it tells me that the account number for my Telus number is invaid which makes no sense as its the current phone I’m using and I thought Telus and Koodo were under the same company.Also cant seem to actually talk to a rep to get this issue sorted out, the chat bot refuses to get me a callbackAny suggestions?

3
C
1 year ago
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hothmanBeginner
asked in Other

received call from +1 (866) 369-9826? is this a scam

Hi everyone I received a call from this number offering a win back promotion. Is this a legit number because they asked for credit card and drivers license number as well.

1
Mayumi
1 year ago
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Robin KoodoBeginner
asked in Billing & Payments

Callback system/billing issue

As the callback system is not working and is more frustrating than worth the trouble, I have a question regarding my October bill.  There was a charge of $14.99 on it called ccsupport.biz.  I have no idea what this charge is for nor does it indicate anywhere on my bill what this is for. I had no overages and  I will not pay for something unless I know what it is and is accurate.  I need someone to clarify this for me.

1
Dinh
1 year ago
H
H.WBeginner
asked in Plans & Add-ons

Add on disappeared after prepaid self serve site changed

I had received a 100 minutes Canada wide booster bonus when I signed up for a prepaid account. After the prepaid self serve site was changed, the 100 minutes Canada wide booster vanished from boosters. What happened to it?

5
C
1 year ago
P
paulc413Organizer
asked in Billing & Payments

Plan info is wrong on website

I signed up at Walmart for the $45 50GB plan when the salesperson at Walmart confirmed with his Koodo rep that I qualified for the plan. But according to the website I have a $65 50GB plan, not the $45 one I signed up for (and there is no mention on my account of a credit for the $20 difference). Why is this info wrong?  

9
S
1 year ago
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Morgan876Beginner
asked in Self Serve

6 GB data limit on 12 GB plan

I changed my plan from 10 GB to 12 GB a week ago. Now it is saying I have used my data limit of 6 GB. I have only used 6 GB over the entire monthly period when I should have had 6 GB left on half of the period since I changed my plan. Anyone else have this issue?

1
Dinh
1 year ago
J
JeffybboyBeginner
asked in Self Serve

Emails and invoices in French. How do I change my language preference to English?

Signed up for a plan recently in Montreal but English in my native language. Any way I can switch to English? I’ve scoured everywhere in the self-service settings - no luck.

4
G
1 year ago
D
DO NOT GO FOR KOODOBeginner
asked in Self Serve

setting up $3/month call forward add on which is not available in self serve

I want to add $3/month call forward add on which is not available on self serve. I have two lines with same plan. on one line I have activated that option couple months ago by talking with live agent. Now I want to activate same for another line  Schedule call to live agent is after two days, I am travelling in few hours. want option activated before i leave.

2
Timo Tuokkola
1 year ago
J
jeps_rumbaBeginner
asked in Other

Activating a Phone at a Later Time

Bought a phone during Black Friday.  Will there be any issues if I don't activate it until December 25?  (It's a surprise Christmas present for someone).Thank you in advance for answering my question.-jeps-

5
J
1 year ago
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RoBeLus R ASSHOLESBeginner
asked in Plans & Add-ons

HELP NEEDED - CANADA/USA PLAN

HiNewbie here.You know where I stand by my user name.Have $37.5 plan with 2GB 4G data. I am in the US for the next few motnhs, with a brief return to Canada in this period.Am signed in looking to change my plan & there is no offer for a CAN/US plan that I saw when I joined. Am I mistaken? I did notice when joining koodo that they show all these various plans but only some are available after you initially join. In other words, the usual misleading bullshit I expect from these crooks (RoBeLus). How do I get these jerks to call me? Will they call me at my USA number? I won’t use roam for “$12/day” when a “day always ends at 11:59 pm”, regardless when it started.If I leave koodo, any suggestions which are the next least expensive/offensive thieves to deal with?Does forum have employee censors(moderators)?Thanks for any helpful replies.Want to comment on my vocabulary, don’t bother. 

1
Dinh
1 year ago
S
shanyanBeginner
asked in Billing & Payments

can someone help me why they charged double here

 

1
Dinh
1 year ago
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cam wBeginner
asked in Other

Spam emails about US #G service being discontinued

I continue to get spam and misinformation tests from Koodo about 3G service in the US and that my phone at 4G LTE/LTE-A One Plus is a 3G phone and it will not work with partners in the US. Best part is the last arrived soon after returning for the US where my phone connected to Koodo’s partners. on 4G services in an area where 3G services have been discontinued. When I upgrade it will not be a phone from Koodo as I see this as being very unethical marketing practices by Koodo and its parent company. 

2
R
1 year ago
S
SkierBeginner
asked in Prepaid

US Roaming Prepaid Account

There is an issue with US roaming for prepaid accounts if both AT&T and T Mobile have dismantled their 3G networks.  Koodo should honour access via LTE.  Otherwise, I am being denied the use of prepaid roaming credits until Koodo grants LTE access 2025(?)

6
C
1 year ago
H
hanwintunBeginner
asked in Other

SIM Card not arriving

Ordered SIM card online and it was shipped with Canada post mail on 28 November. Today is Dec 7 night and the SIM card is not delivered yet. I activated the card on Dec 2. What should I do? If it is not arriving tomorrow, I have to buy plan from my old provider as it is already expired and I have nothing to use right now, but Kodoo plan is also already activated, which is double cost. What should I do? 

4
H
1 year ago
J
John LineCoach
asked in Billing & Payments

Starting to get pretty frustrated now?!

So it seems many people are getting responses and having their issues flagged and then resolved. Many for some of the same things I am going through, but regardless of posting here and sending PM’s it is just being skipped over and not addressed while others who posted after are responded to in a timely fashion. Any reason why that is the case?

7
J
1 year ago
J
john.smith525252Organizer
asked in Prepaid

Device locked out by Koodo

Hello,Is it possible that my device got locked out by Koodo?I had an issue with a first prepaid SIM card with my phone. I bought a second prepaid SIM and it wont register to the network. I tried inserting that new SIM on a different phone and it worked. I’m sure they can block a SIM, but can they also block an IMEI?Does any one have an idea?Thanks!

1
R
1 year ago
C
Cowabunga123Organizer
asked in Other

cant update billing/shipping address

Hi, I’m having a hard time updating my shipping/billing address. I have a rural address that the system doesn’t recognize. I emailed Koodo and a few days later received a reply saying it was a Canada post issue. I talked to two Canada post representatives and both confirmed my address was in their system. They said they receive a few calls a week for this very issue. Would it be possible for a Koodo rep to get ahold of me and we could get the address manually put in? I ended up getting 2 phones in store and paying a $50 activation fee that I was really trying to avoid but I couldn’t seem to get through to Koodo to talk to a representative. Finally the last email said “the request was unfortunately outside of our scope” and that I’d have to go through Koodo assist or schedule a call back. Which I found almost impossible to line up. Any help would be greatly appreciated.

8
C
1 year ago
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DaveBen KoodoBeginner
asked in Billing & Payments

EasyRoaming charge

I recently travelled to Mexico and then the US. I was gone 19 days.When I was at the airport in Canada I turned my phone to Airplane mode and turned off cellular data. I never turned it back on until landing back in Canada. (each easyroaming day says “1 minute” from the country). My bill has 5 days of EasyRoaming charges. 4 for Mexico (not consecutive) and one for US. $67+taxI scheduled a call. Alex kept me on the phone for 30 minutes. Eventually he offered me $8, $15, then $20. I said no. I want to speak to a supervisor.He said the supervisor would call me back. in 2 hours. I have not received the call.This is predatory. The CRTC needs to be informed of this practice - although I am sure they are aware.How do I get this charged removed? 

2
D
1 year ago
E
EstefaniaMSBeginner
asked in Purchases & Returns

Upgraded plan but no confirmation received

I upgraded my plan and phone and I was charged the shipping. I received a first email showing the charge and that I would get the tracking number and the approval within one day. It's been two days and I haven't received anything, is there an issue?

2
E
1 year ago

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